Frequently Asked Questions
How to Order with CleanCloud for done4Ulaundry
Our Services
I’ve never used a laundry & dry cleaning service like yours. Do you have a customer satisfaction policy?
We do! We use a 6-point inspection to ensure your items are cleaned and managed to perfection. Our facility also has internal cameras for your peace of mind. Rest assured our specialists handle your clothes carefully and professionally. Damage issues are highly unlikely due to our professional cleaning process, training, maintenance, equipment, detergents. Please email us within 24 hours of any concerns with your order. We’ll respond back ASAP with feedback and a resolution. We’ll pickup and review any items in question and clean again for free!
Can I get done4Ulaundry All-U-Can-Stuff custom bags?
done4Ulaundry All-U-Can-Stuff laundry bags and Dry Cleaning bags cost $12 each. Please notate in your order that you would like your custom bag delivered before your first pickup. Typically, a few days notice is needed. Also, feel free to pick up at one of our locations. Example CleanCloud order notes: I would like to purchase a XL All-U-Can-Stuff laundry bag for my weekly pickups.
What type of items qualify for wash & fold pricing?
- Underwear
- Socks
- Linens
- Bath mats
- Pillowcases
- Sweatpants
- Sundresses
- Hoodies
- Sports Jerseys
- Jeans
- Yoga Pants
- Baby Clothes
- Flannel
- And More
Note: Heavier items like comforters, blankets, pillows are priced by the piece.
First Service: What should I put my clothes in until I get my All-U-Can-Stuff bag?
It’s up to you, but kitchen trash bags work great. Feel free to also stop by one of our locations to pickup your All-U-Can-Stuff Bags.
Can I add extra bags to my weekly pickup?
Yes! If you would like to add an additional subscription please add it from the app or send us a message.
What size are your done4Ulaundry All-U-Can-Stuff custom bags?
Our custom eco-friendly high quality bags are heavy polyester with durable woven PVC base and has an extended, high cover to protect your items. Comes with draw cord, removable PVC base, 2 handles for easy transport. Our bags are industry-leading value for the unmatched lineup of size, pricing, and turnaround time.
Small done4U Bag (20 lbs. | 15 gal. |15" X 10" X 12")
Large done4U Bag (25 lbs. | 20 gal. |18" X 10" X 14 1/2")
Extra Large done4U Bag (45 lbs. | 30 gal. |20" X 14" X 15")
Here’s who uses the plans:
M - Singles, Retirees, Students
L - Couples, Roommates, Athletes, Singles with a lot of followers
XL - Families 3+, Small business, Sports team, Airbnb
Why is it expensive to clean clothes?
Expert laundry care is a specialized skill. The fabricare industry includes many apparent and behind-the-scenes costs from: labor, supplies, energy, training, transportation, taxes, governmental surcharges, maintenance, equipment, building costs, insurance, inspections, gas, vehicles. The typical item that is cleaned in our facility is cared for by 5 skilled experts. How were you ever doing it by yourself before?!
How many rescheduled pickups can I do until my weekly pickup credits expire for the 4 week period?
You have 60 days from the first day of your subscription billing cycle to use your subscription credits toward cleaning.
Can you deliver my laundry and dry cleaning next day for my special event?
Is your service fairly priced?
Very! You’ll save gas, money, time, stress with our service. Some done4Ulaundry subscription pricing can go as low as about $1 per pound. The typical similar services charge averages of $2+ per pound (ugh, complicated math!) verses our simple, flat rate subscription option with speedy fast turnaround.
What is the difference between your dry cleaning versus wash & fold?
Both are amazing. Simply put- most items can be dry cleaned but not all can be laundered. Dry cleaning is great for your delicates and items needing to be hand-pressed.
I’ve seen laundry startups that clean items at their home do you do this?
No way! Your items are cleaned in our Burlington facility that is 15+ years old.
Can I purchase a weekly subscription for my staff?
Your staff will love you for giving them this amazing perk. Use as employee perk for your top performers and managers to increase employee retention.
How are the All-U-Can-Stuff-Biz Subscriptions different from your other options?
You’ll get 3 pickups and 3 deliveries automatically every Monday, Wednesday, and Friday with no-haggle discounted pricing. You can also opt for our standard All-U-Can-Stuff plans.
What days are you closed?
We give our staff Saturday and Sunday off to recharge but feel free to schedule your subscription pickups around this down time. We’ll get your pickup & delivery on the day we reopen. Don’t worry we’ll email you. If you need an adjustment to your schedule just message us.
Typical Holiday’s Closed:
- Juneteenth
- Week of July 4th
- First Monday in September
- Week of Thanksgiving
- Week of Christmas
- New Year’s Eve
- New Year’s
- Dr. King Day
How has the pandemic impacted you?
Whew pull up a chair, let’s chat a while. I’m sure you can relate that the pandemic has been challenging. Thankfully, we were named an essential business. We never closed but saw business down up to 90%. We’ve fought thru supply price increases, staffing constraints, supply shortages, utility price increases, other overhead price hikes. The pandemic has made us closer with our customers. We even changed our name during the pandemic. The pandemic helped us step up our innovation. Insert, our new delivery service that now comes to your home & business to help with your most hated chore.
When do I get my cool done4Ulaundry All-U-Can-Stuff custom bags?
Pickup & Delivery
What are eligible pickup & delivery locations?
Can I get more than 1 pickup in a week?
Yes, whether you're a family or a small business customer sometimes you need to have more than one pickup in a week! Maybe you need to keep your kid's sports clothes clean or you want keep a consistently clean uniform inventory.
More subscriptions equal bigger discounts.
Option 1) Leave a filled bag out on your regular Laundry Delivery Day for your driver to grab
Or
Option 2) Schedule an additional pickup in the CleanCloud app.
Can I leave multiple bags out?
Yes, of course! The additional bag will count towards the next weeks in your subscription. If you want to add more please put a note in the app or in your bag.
Can I select a special pickup and drop off time & day?
You can definitely select your pickup day. Pickup times are based on the route for that day. Please ensure your clothes are out by 7a. Pickup and drop off happen between 7a-7p. You’ll get notifications for every step.
Can I meet my driver for pickup and drop off?
No. Residential pickup and delivery bags will be left at your front or back door. We’ll send you multiple notifications for your comfort.
What happens if my bag is stolen while left out?
Your driver will notify you when on the way and when your items have been picked up/dropped off. done4laundry doesn’t accept responsibility for items left outside. If you worry about items being stolen we recommend pickup from your office or for you to drop at one of our locations.
When will you deliver my dry cleaned items?
Weekly and bi-weekly dry cleaning pickup customers receive next day delivery. Others will be delivered within 2 business days.
I hope this doesn’t sound weird but will you pick up my dirty items from my job?
Yes. As long as your items are in a location where your driver can get them without major effort.
Is there a pickup fee?
No pickup or delivery fees.
Is there a minimum pickup & delivery order amount?
Yes, there is a minimum for non-subscription customers of $40 due to the multiple overhead costs.
What is your pickup coverage area?
Greater Burlington, Chapel Hill, Mebane. We’re always looking for new areas. In the meantime, you can also checkout our physical locations.
When will Friday pickups be delivered?
- Subscription customers will receive Monday delivery.
- Pay-per-use will receive Tuesday delivery.
What time do you start picking up?
Our Care
Should I sort my items by color?
There are fewer chores here at done4Ulaundry! Our cleaning specialists will sort your items.
Should I pretreat stains?
There are fewer chores here at done4Ulaundry! Leave this to our experts. We can successfully tackle about 90% of stains.
How often should I clean my comforter?
At a minimum we recommend, cleaning your top bed coverings every other month. Dirty bed linens pick up bacteria and fungus.
What type of detergents & softeners do you use?
Some of your favorites like Tide, Downy, Gain, Seventh Generation.
Is dry cleaning harmful?
We’re proudly eco-friendly from our cleaning solvents to our garment bags.
What if my item shrinks?
Our dry cleaning experience prior to becoming a dry cleaning and laundry service helped us to avoid issues with shrinking. If you’re concerned about any items, we recommend you put those items in a separate bag with a note for our review prior to cleaning. These items would be recommended to be dry cleaned. If you feel an item has changed in size, we recommend you reach out to the manufacturer. Most items we receive have had prior cleaning happen that could’ve caused the shrinking, prior to our handling the item. We’re not able to assume liability for items that appear to have issues from at-home care or manufacturer defects. Our experience has shown us that item manufacturing quality has gone down, which has resulted in shorter lifespans.
Do you clean items that are infested?
Do you check pockets for candy, pens, lipstick, gum, markers?
Do you check care labels?
What happens if my care label needs to be air dried?
Payment
How does payment work?
Your credit card is saved securely when you sign up. We will bill you automatically before we deliver.
Can my subscription payment be split up?
Yes, you can pay us every 2 weeks! Your payments are automatically deducted from your card on file.
Can I use my subscription plan at your Burlington/Chapel Hill locations?
For simplicity, online and in-store pricing is the same. The subscription plans work the same with both delivery and in-store.
Do I need cancel my done4Ulaundry All-U-Can-Stuff subscription when I take a vacation?
If you’re not inviting us on your vacation with you, then just send us a quick message! We’ll suspend your pickups until you return. Please let us know by 7a the day of pickup or drop off.
How do I cancel my done4Ulaundry All-U-Can-Stuff subscription?
Our recurring customers are like family. Let us know if there has been a change in circumstances. Usually, we can figure out alternate options like suspending your services. Regrettably, if needed you can cancel service before your billing date from the CleanCloud app. You’re always welcome at done4Ulaundry.
Do I need to signup monthly to continue weekly subscriptions?
No, you’ll be renewed and billed automatically. There are less chores here at done4Ulaundry!
Why does it cost extra pay-per-use customers to get next day service?
Doing laundry correctly takes precious time, so we base our staff and route scheduling mainly off of our recurring customer traffic. Most services that offer delivery or in-store service take a good bit longer than we do for completion. To permanently get next day delivery for free try out a contractless monthly subscription plan.
Are there missed pickup & bio-hazard fees?
Pay-per-use customers will be charged missed pickup fees of $25. Dirty items need to be out for pickup by 10a. Bio-hazard items will automatically be charged additional fees, if cleanable.
Will you call me before you bill my card?
How often do price increases happen?
Why do larger items like comforters, rugs, blankets, wedding dresses take longer and cost more?
I’m familiar with by-the-pound laundry but your by-the-bag pricing different. Do you offer by-the-pound laundry?
What does All-U-Can-Stuff laundry pricing include?
Do you offer promotions?
Do you offer an All-U-Can-Stuff laundry discount if I drop off and pickup at your Burlington and Chapel Hill locations?
